Reproaches and insults, humiliation and anger,irritation and anger - these destructive emotions are present in conflict situations. From the behavior during the clash of opinions and from actions of both sides - slander, insults, dismissal of hands, neglect, anger - depends the result of confrontation.
The dispute is a destructive conflict. Constructive dialogue can arise only during normal social interaction. The impetus for confrontation can be a variety of motives and reasons:
One side is experiencing unfairaction is an object. The other side - the subject - commits acts that cause a conflict situation. Usually the reason for confrontation is a subject who performs various actions against the "suffering" side, who gives an inadequate reaction in response.
Psychologists distinguish between two types of disputes:
With a constructive approach, there must beexit from a situation that will satisfy both sides. Thanks to the creative approach to solving the problem, mutual understanding and personal relations between people are improved.
Destructive is a conflict that does not leadto the solution of the original problem. Inability and unwillingness to listen to an opponent, to analyze his arguments, to confrontation - all this leads to the destruction of relations.
A characteristic feature of post-Soviet cultureis the habit of "dumping" their dissatisfaction with the nearest environment. The emergence of the "conflict chain" can begin in the morning in transport or on the street, continue at work and end at home in the family. Minor quibbles, shouts and accusations lead to a corresponding reaction: close people feel unhappy, nervous. One painful situation flows into another, the emotions "explode" like a volcano, the rupture of relations is inevitable ... And only it was necessary to detach from the negative and not to drag "rubbish" with them.
The emergence of controversial situations in anycollective, family or work reveals contradictions and discrepancies between external, spoken factors, and non-verbal, hidden information. Here are a few cases where this can happen:
Destructive processes do not bring joy, butsometimes they are useful: in a conflict situation, the internal contradictions in the collective, concealed discord and discontent surfaced. If you apply methods of business communication, any conflict-destroying relationship can be translated into a constructive conversation. A destructive dispute is a struggle for power, it is anger, loss of face, tension, lack of solutions to the problem.
The causes of conflict between women and men are completelydifferent. For women, personal needs such as salary, benefits, bonuses and leave are important. In a team with a depressing atmosphere or at high workloads, the representatives of the weaker sex "explode" first, but more quickly and easier to calm down.
For the male half, the domineeringstatus, compliance with labor obligations and rights, the existence of a certain form of subordination. In case of overloading and infringement of rights, men spend more time in themselves dissatisfaction, not splashing it in the team.
Applying certain rules and methods of businesscommunication, team members will interact as a single organism. In the past, there will be a clash of opinions and such a conflict as destructive is the method of the "tank", a method of war that brings ruin into the minds, families and business. In order to find a productive solution in a peaceful way, both sides should act as follows:
Strictly respecting these rules and adhering to the frameworkbusiness communication, you can always find a way to get out of the situation. If one of the participants in the confrontation admits a gross violation, the whole process can get out of control and turn into destructive. This will not benefit any of the parties, and the contradictions can only intensify.