At the heart of any interaction between people is communication. Its proper organization determines the performance of activities in all spheres of life.
To organize communication in productionconditions, executives have to spend about 80% of their working time. Therefore, the ability to communicate is no less important than immediate knowledge and business experience.
Communication varies in content and saturation. Its quality largely depends not only on the main content, but also on the form. Properly chosen form helps to achieve important goals faster.
One of the most common forms of businesscommunication is a discussion. This is a kind of exchange of thoughts, which differs from other special specifics. It is determined by the opposing nature of the actions of the participants in the conversation.
Discussion is a public discussion.(for example, at a production meeting, a planning meeting, a team meeting, etc.) of some controversial issue. With this type of communication, problems are solved through comparison, collision of thoughts and various positions, as well as their assimilation and mutual enrichment of the problem being solved.
With the proper organization of negotiations businessDiscussion helps direct it to perform such functions as finding new areas of work, starting promising activities, monitoring initiated cases, exchanging information, communicating with employees of one business, supporting business contacts, developing ideas and ideas, etc.
In this aspect, the discussion is the mostdemocratic form of business conversation, which allows free exchange of views and decision-making, which are developed with the general agreement with the subsequent approval of the leadership.
Interpersonal communication in the form of discussionperformed much more often than it might seem. It has both advantages and certain disadvantages. The main task is to minimize the possible negative points. This helps to increase the level of trust and respect among team members.
Since the discussion is not only a conversation, but alsoIn many ways, the confrontation of interlocutors, it implies a kind of verbal "ping-pong", when the opinions of some participants are not accepted by others and "beat off" in the direction of opponents. Often, attempts to prove their case are poured into neglect of the principles of tact, and communication is on the verge of mutual insults and switching to polemics. This feature is the most dangerous. To avoid such situations, it is necessary to comprehend the theoretical foundations of negotiation.
Дискуссия – это, прежде всего, умелое the use of such methods as conviction, the right emotions, compromise solutions, selective selection of information, building rational relations between supporters of different positions.
As a communicative discussion toolaims to promote ideas and personal convictions. In this case, it is not logic that dominates, but emotions. In this regard, when conducting discussions with the use of such a tool, it is necessary to give communication as constructive and calm as possible.
After discussions, many remaindissatisfied with its results, because their ideas were rejected. Therefore, it is important to be able to use the discussion only in cases when it is really justified. It is sometimes wiser to replace it with dialogue or combine them for greater productivity. Also correct is the use of “brainstorming”, which allows you to put forward ideas in a more elemental form, which makes screening them much less painful for participants. And the most important point: any group discussion is, first of all, the ability not only to speak, but also to listen to others. This is much more important than a dispute.
