Everyone has the right to purchase the right product,use the necessary service. Naturally, a person needs a quality item, with no expired shelf life, no marriage. But often there are situations when the goods, the service are presented substandard, and the seller not only does not return the money, but does not even exchange the purchase for an equivalent. In order to protect citizens and ensure their right to choose, according to the current legislation of the Russian Federation, there is the Law "On the Protection of Consumer Rights".
Consumers are citizens who are going to buyor to order goods, services for family, personal and other personal needs, not connected with entrepreneurial or other commercial activities. The consumer can not be a person who has made a purchase or used a paid service for use in production or for personal enrichment purposes.
Consumers are people who useservice or goods purchased for personal purposes. For example, accommodation in a hotel by travel document or transportation service. That is, not only the person who paid for the goods or service falls under the definition, but also the one who uses them for personal needs.
Legislation can regulate only onerous relations: the consumer is the seller (or supplier) of the service (performing work, purchasing things in the store, etc.).
The law regulates relations directly between the consumer and the seller, which arise from the following contracts:
Consumer Rights:he has the right to exchange goods for another (equivalent), if the product found shortcomings, not specified at the time of purchase. In this case, it is possible not only to replace the goods with an identical brand or model, but also to exchange for any other thing with cost recalculation.
When a marriage is found, consumers are entitled toto blame the seller and demand to correct or reduce the price at which the product is purchased. If the elimination of deficiencies is not possible through the efforts of the seller, then buyers have the right to demand reimbursement of costs or to refuse a product or service.
You can request a refund for the amount already paid for the purchase, only if you have documents and a cash voucher. The same goes for services: you can return money if you have receipts or contracts.
The law on consumer rights can notapply to legal entities and physical entities that have the objective to use the goods, services for entrepreneurial and any other commercial activities in order to generate income.
The buyer has no right to demand the replacement of the goods or the elimination of its shortcomings at the seller’s expense if he does not have the documents (cash receipt, contract, etc.) confirming the purchase.
The law will not be valid for freecontract. For example, storage in the cloakrooms of enterprises. If, at the same time, no remuneration was specified, or things that are in storage were not confirmed by a contract or receipt.
You can present claims to the seller if the marriageor malfunction were discovered during the warranty period, or while the expiry date is valid. If the latter is not provided at all, then it is possible to file a claim within two years after the purchase, if longer periods are not stipulated in the contract.
Consumer protection takes into account the warranty period since the direct transfer of goods to the buyer. If it is not possible to establish the day of the transfer, then the period shall be counted from the moment of manufacture
For seasonal items such as shoes, clothes, etc.d., the warranty period is considered from the moment of the onset of the season, which is determined according to the climatic conditions in which the consumer was. When selling any goods by mail, the time limit will be calculated from the day the goods are delivered.
