List of technically complex products. Law on technically complex products

Everyone knows that the goods purchasedinadequate quality are returned to the store. The buyer's rights are regulated by law by a fixed period during which the consumer can see a defect in the goods and make a return of this product to the seller. This period is counted from the date of purchase of the product and is 14 days. Not all people know that not all goods are subject to the right to exchange. Or for a refund. There is such a list of technically complex products that can not be exchanged. In this case, a return is not always possible, since the buyer may face a lot of difficulties.

Definition

Products that are in the law of technically complexgoods was just so approved - a special category. What does it mean? The law was adopted by the Government of the Russian Federation № 924. This type of goods are mentioned in 2 lists, so the seller can, depending on the situation, take advantage of the legal ignorance of the buyer and mislead him about his rights. In this case, the seller can refer to both one list and the other. The choice of the necessary list directly depends on the answer to the following question: "Is there a flaw in the product?" Upon answering it you can find out whether the product is technically difficult. And also whether you can refuse to purchase.

Products included in the list of technically complex

So, more.The list of technically complex products is quite extensive. Returning them often delivers many problems to consumers, due to their specific features. The list of technically complex products includes:

• Vehicles created on the basis of an electric motor or an internal combustion engine.
• Floating transport, created on the basis of an electric motor or internal combustion engine.
• Aircraft, created on the basis of an electric motor or internal combustion engine.
• Equipment and machines designed for use in agriculture and made on the basis of an electric motor or internal combustion engine.
• Equipment of wireless communication and navigation for domestic needs. Their design usually includes a touch screen with which you can perform more than two functions.
• Transport, which is designed to move through the snow and is made on the basis of an electric motor or internal combustion engine.
• Inkjet or laser devices with multiple functions.
• Stationary computers, processors (system units) and portable devices. This group also includes tablets, laptops and other personal computers.
• Monitors with integrated digital controls.
• Satellite television sets.
• Projectors and televisions that have digital control.
• Game consoles with digital control.
• Optical cinema and photographic equipment that has digital control.
• Digital video and cameras.
• Next household appliances:dishwashers and washing machines, air conditioners, freezers, refrigerators, coffee makers, electric stoves, water heaters with microprocessor automation, ovens.

Old list of technically complex products

Next moment. The old list includes:

• Snowmobiles
• Motor vehicles.
• Motor scooters and motorcycles.
• Yachts, boat motors and boats.
• Automatic washing machines.
• Motorblocks, agricultural tractors.
• Freezers and refrigerators.
• Personal computers with essential peripherals.

How to make a return

Attention!On a general basis, a technically complex product can only be returned within two weeks after purchase. You can do this only when, when operating in the product, any defects and shortcomings were revealed. In this case, the item can be exchanged for the same or another similar model or returned to the seller.

If a good quality product with no defectsSome specific reasons do not suit the buyer, cannot be exchanged or returned. And one more nuance. All technically complex products listed in a special list cannot be exchanged or returned. This must be considered when purchasing them.

After 15 days, the return process orexchange of poor-quality goods becomes much more difficult. During the entire warranty period, it is possible to exchange or return the goods in the following case: the defective goods are located at the organization or the seller, with whom the contract was concluded, for repairs. In this case, it was revealed non-compliance with the established repair period.

Major defect in goods

Such defects are repaired by a service center orthe seller who performs repairs under the contract. In some cases, the buyer may repair a technically complex product with a defect at its own expense. But only on condition that the seller agrees to that. The buyer is required to submit proof of expenses. The seller’s obligation, on the contrary, is to recover these expenses. In addition, the repair of goods with any defect may be made by the seller at his expense.

Moreover, the seller can lower the price of the product by mutual agreement of both parties. The discount amount, as a rule, is negotiated.

What are the flaws in the product are significant?

The ability to use all the features of the product,which are provided by the manufacturer, as well as apply it for its own purpose, determines the materiality of its deficiency. If it is impossible to perform its functions, as well as if the deficiency cannot be eliminated, this defect of the goods is considered to be significant. In addition, the disadvantage may be significant under the following conditions:

• The defect does not appear once after the repair of the product.
• Due to the lack of a product becomes dangerous to human life.
• Significant time and material costs are required to eliminate this defect.
• The lack of goods reduces the beneficial effect from use due to the fact that not all mechanisms in it can function.

Return of good quality goods

And what to do in this case?The Law "On Protection of Consumer Rights" specifies the procedure for the return of technically complex goods of good quality, which do not have flaws. Nothing complicated. There is a certain list of goods that are not covered by the general rule of exchange for two weeks, if it did not fit according to certain criteria. For example, in a form, a style or a complete set.

Warranty Items

In addition, you cannot return or exchange the following products that are on the list of technically complex household goods for which warranty periods are established. It:

• Household electronic devices.
• Household woodworking and machine tools.
• Household multiplying and computing equipment.
• Electrical machines and household appliances.
• Film and photographic equipment.
• Electromusic instruments and tools.
• Gas appliances and equipment.
• Telephones.
• Electronic toys.

Return Procedure

Substandard goods can be returned or exchanged,while the warranty period is set by the manufacturer. This also applies to those products that can not be exchanged. If the warranty period of the goods is not set, the return may be made within two years after purchase.

If after buying anylack of goods, the buyer must contact the store with a claim in writing. After its consideration and verification, some of the following decisions should be made:

• Exchange of technically complex products with a defect for a similar product of good quality.
• Revision of the price of a product with a significant drawback and its reduction, as well as payment to the buyer of the difference in value.
• The seller may terminate the transaction on the purchase of defective goods and make a refund of the full amount to the consumer.
• Exchange of goods for another quality product with recalculation of the cost.
• Troubleshooting the goods by the seller at his expense. Repairs must be carried out in time, which is legally approved, otherwise penalties and fines may be imposed on the seller.

About which option is preferable to choosedecide the consumer himself. If the buyer wants to exchange a certain technically complex product of inadequate quality, and the desired product is not available, the store can provide it after receipt. If the seller violates the terms of return, exchange or liquidation of defects, he may be held accountable. These issues need to be taken very seriously. After all, these are your rights and your money. Be careful.