The consumer is always right.This rule of trade remains relevant for many decades. Therefore, legislation seeks to protect the rights of buyers so that they can only buy those goods that they really need and meet certain requirements. That is why in our country there are many rules, standards, regulations and other normative acts that are aimed at protecting buyers from the arbitrariness of sellers.
One of the main measureslegislation, it is the buyer's right to exchange or return the goods. The rules for returning goods to the store are established in the Civil Code, as well as in a number of well-known documents. In the specified normative acts, conditions and procedures, rules for the return of goods are provided. And every buyer should ideally know them. It is important to consider that the rules for returning goods to the store provide for two basic situations. First, when the products are returned of proper quality, and secondly, when it comes to a product of inadequate quality. Let's consider each of these situations.
Return policyprovide the following. If the buyer purchased a product that did not fit him according to criteria such as style or size, then within two weeks he has the right to exchange it for other products of the same quality. Here it is important to note: the rules for returning goods to the store provide such an opportunity only for a non-food group. However, not all non-food items can be returned. The government of the country establishes a list of such products, which can not be returned. These include, for example, personal hygiene items. We also mention a moment, which is worth paying attention to. Rules of return of good quality goods provide that you can return only the goods for which there is evidence that it was purchased from a particular seller. Not necessarily this should be a check, but in any case such evidence must be.
As for the situation when it comes backproducts of inadequate quality, then the legislation provides for several options for action. The consumer can independently determine what he wants to receive from the seller, if he sold him the goods of inadequate quality. The seller can either exchange it for products of the proper quality, or independently correct the defects in the goods, or reduce the price for it.
It is important to remember:the rules for the return of goods provide for such actions only if the buyer has not been notified of his shortcomings before he acquired it. If the buyer knew about the shortcomings of the goods, but still agreed to purchase it, then he has no right to change it. In addition, it is also worth remembering that the seller is not obligated to return the money to the buyer. Of course, if he does not have a similar product, he will have to return the money, but if he has another such product, he can only exchange it for substandard goods. The only case when the law provides for a refund of money refers to the acquisition of technically complex products. The list of such goods is set by the Government of Russia. Such goods, for example, include cars and digital video cameras.
Summarizing, we can say thatlegislation provides very effective methods of protecting the population, the rules for returning goods to the store. However, it is necessary to know the conditions under which this protection can be implemented. Otherwise, even if the consumer has the right to exchange products, but he has not fulfilled the stipulated conditions, he is unlikely to be able to protect them.
