Первым человеком, которого вы видите в отеле, is the hotel administrator. Always sweet and friendly, he will try to do everything that depends on him, only to make your stay unforgettable and comfortable.
Often the post of administrator is called "porter".Translated from French, this word means "door". The specialist of the hotel got this name because his workplace - the reception desk is in the immediate vicinity of the entrance, and he meets the guests. This formulation, of course, is not accurate, because the administrator in the hotel performs much more functions, based on his job description. So, it must ensure the smooth operation of all the services of the hotel, check the readiness of the room for check-in, check the availability of necessary drinks and snacks in the minibar, coordinate the work of subordinates. In small hotels, the administrator is responsible not only for the registration of guests, reception under the protection of keys and valuables (in the safe), but also preparing a room for accommodation, informing guests about the main sights of the city and how to get there.
One of the most important functions performed byadministrator of the hotel, is the booking of rooms by phone, e-mail and other means of communication, control the loading of the hotel and fixing the absence of guests on the day. Late registration of the number of booked and populated rooms can lead to a situation of "overbooking" - in other words, guests will buy more rooms than there are in the hotel in free use.
Quite often the address of the hotel administratorthere are requests for booking additional services, first of all, this concerns the possibility of providing tourists with extra beds for children and adults or changing the room category. If there is such an opportunity, the category of rooms can be changed, already living in the hotel, having made an additional payment.
Все вопросы, споры и конфликтные ситуации также The hotel administrator must decide, within the limits of the powers conferred on him. Who, if not he, should make a decision about the complaint received from the client, if he was not given a pre-booked number, services, if he had problems with payment.
For any hotel, profit is the main goal, so the hotel administrator also has the function of controlling the departure of guests, during which the payment of all bills must be verified.
To properly and accurately ensure the work of allservices, the hotel administrator must know the rules for the provision of hotel services, maintenance of premises, rules for staffing, hotel structure and other aspects. This knowledge is necessary to carry out its work in a qualitative and professional manner.
The title "the face of the hotel" is an important and responsible one.Regardless of the situations and problems that occur in the hotel, a good mood, a smile do not leave the administrator, because the service industry is based, first of all, on hospitality.
Become the administrator of the hotel complexcan each person: you need to get training in a university, a technical school or on the courses of the hotel industry and have a huge desire to work. Knowledge of foreign languages is welcomed, especially if the hotel is located in a tourist center with a large flow of tourists.
