Anyone who has experienced buying shoes inspecialized outlets that have a narrow focus of sales, certainly turned his attention to the following feature. Packing a box with a long-awaited purchase in a corporate package, the smiling seller reminds every customer that there is a warranty period for shoes. And then there is a gap with the dates of its beginning and end. But what is it and why does it exist? The framework of this period sets the store on their own or are such concepts settled by something? Why when buying goods at fairs and other similar outlets, the warranty period for shoes is not available? We will answer all the questions in order.
В соответствии с принятым в Российской Федерации the law that protects the rights of consumers, the pair of shoes that as a result did not fit the foot size, volume and fullness of the foot, as well as the design or style, the buyer has the right to return back to the store and receive in return the amount paid for it earlier in full. In addition, if the product turned out to be of inadequate quality, and after a few days of active exploitation, an “accident” occurred (the heel broke off, the sole slipped off, the skin cracked, and so on), the person can also return his money for it. Thus, the Russian legislation is trying to protect citizens from unscrupulous manufacturers. After all, the client will absolutely lose nothing. However, to comply with this clause, it is necessary to observe a number of mandatory conditions, which will be discussed below.
The warranty period is the period in whichthe buyer has the right to come to the store for the return of the spent amount of money for the goods that did not fit for one reason or another. However, there are several variations of this concept, depending on the acquisition, as well as the reasons for the requirement of funds back.
If we are talking about the case when the buyerIf the shoes are of poor quality with defects that have already appeared in the process of wearing, then this period is 30 calendar days. The countdown begins from the moment of the transaction between the consumer and the seller. All claims are considered exclusively in the provision of a cash voucher with all the necessary details.
But even if you managed to see the flaw, when the warranty period for the shoes was not over, you may be denied a refund for several reasons.
one.Not recommended recommended methods of operation. For example, shoes were dried by improper method, put on legs without the use of a special "horn", used during unsuitable weather conditions, and so on.
2. The product has been returned wet or dirty.
3. Damage affected only replaceable parts of shoes (buckles, belts, heels, insoles).
4. The product has completely lost its original appearance and its consumer properties.
There is also a seasonal warranty period.On winter shoes, it begins in November (the very first number). On spring - from April. On summer - from June. In the autumn - from September. Accordingly, the date of completion of each term is the day of the beginning of the new season. Claims for the inadequate quality of shoes that are designed for a specific time of year are not considered by the seller if the buyer has exploited them in other conditions. It is also worth remembering that the possible staining of both the insoles and the inner surface does not apply to varieties of marriage. For this reason, you will not be refunded.
The warranty period for shoes does not make sensethe case where the consumer makes a purchase without a cash register. After all, only the presentation of the check is proof that the product was purchased at this particular outlet.
